FAQs

Who is eligible for cover?

The travel insurers on our panel can only cover UK residents who have not yet
departed for their trip. Insurance is unable to search for travel insurance to cover
non-UK residents.

Is there an age limit on Single or Annual trip insurance?

No. Compare Your Travel Insurance can search for travel insurance quotes for all ages. However, the number of annual multi-trip quotes for older travellers may be limited due to age restrictions imposed by the providers that we search.

Get I get cover for a one way trip?

No. Cover can only be provided for trips that begin and end in the UK.

Are all the travel insurers featured on Compare Your Travel Insurance regulated?

Yes. Only travel insurance providers that are authorised and regulated by the Financial Conduct Authority are allowed on our panel.

I have a European Health Insurance Card (EHIC) do I still need travel insurance?

Yes. Whilst the EHIC can reduce the cost of necessary medical treatment when visiting countries within the EU, it is not eligible for use in private hospitals or treatment centres. Nor will it cover cancellation, curtailment or repatriation back to the UK.

Are there any important policy conditions regarding health?

You must be fit to undertake your planned trip. You must not travel against medical advice or with the intention of obtaining medical treatment or consultation abroad. Cover will only be provided for pre-existing conditions that you have declared and which your insurance provider has accepted in writing.

How do I compare quotes?

You can submit your details just once online. We will then search our panel of providers and then list cover options and quotes in price order for you to review.

How can I pay for my travel insurance?

Once you have selected a policy from our results list, you will be directed to the chosen insurers payment platform. Here you can make payment with a credit or debit card. Cheque or cash payments are not accepted.

How will I receive my policy documents?

Your documents will be automatically emailed to you direct from your insurer. If you prefer to have your documents posted, please contact your insurer with this request.

I don’t have an email address, can I still use Compare Your Travel Insurance?

No, Compare Your Travel Insurance is an online only comparison site.

Will Compare Your Travel Insurance share my personal information?

We share the information you provide to us with our panel of insurers for the purpose of arranging travel insurance only! We do not sell or share information with third parties.

I need to make an amendment to my policy, who do I contact?

You will need to contact your insurance provider. Contact details will be provided with your policy documentation.

How do I cancel my policy?

You have a 14 day right to cancel period with any travel insurance policy. You will need to contact your insurance provider to cancel within this period. You are entitled to cancel providing you have not travelled or made a claim.

How do I make a claim?

Full details of what you need to do to make a claim will be detailed in the Policy Wording provided to you by your insurer.

How do I get medical assistance abroad?

If you require medical assistance or are admitted to hospital, you must call the 24-hour medical emergency number shown in your travel insurance policy documentation.

Will I be covered if my tour operator or airline goes bust?

If you’ve booked a package holiday through a travel agent or tour operator, very often the travel agent or tour operator’s bond with ABTA or ATOL will pay out. If you have booked your trip independently, you will need to check if your travel insurance policy covers you.

Can you provide cover if I have a pre-existing medical condition?

Most definitely! You will be asked if you have any pre-existing medical conditions, if you do, you may need to declare these conditions before we can provide a quote. We will only show quotes from insurance providers based on the conditions you have declared.

What is a pre-existing medical condition?

A pre-existing is any medical condition for which medical advice, diagnosis, care or treatment was recommended or received before applying for a travel insurance policy.

Why do I need cover for pre-existing medical conditions?

Medical expenses abroad and repatriation can be very expensive. Having travel insurance that includes cover for existing medical conditions is the best way to ensure your protected from financial loss in the event of having to cancel the holiday or receive emergency medical treatment abroad.

Do I HAVE to declare my medical conditions?

Yes. It’s important to declare any past or present medical conditions. Failing to do so could invalidate your travel insurance policy and you may not be covered in the event of a claim.

I’m under investigation and have not received a diagnosis, can I get cover?

No. Travel insurers are unable to cover undiagnosed medical conditions. The insurers on our panel require the investigation to be concluded before they offer a quote.